Receptionist Guest Relations Agent Hotel-tourism sales

Certificate of Institute of European Certification of Personnel (ICEP) confirming the successful completion of the course program “Hospitality Reception Assistant with English language knowledge” from Adecco Training in Rome and I obtained a General Safety Certificate for Workers and Rights - Duties.

I have completed the training course “Hospitality management, including English language studies” in English from Capernaum Ltd (Ireland) and passed the related exam. I have knowledge of LQA standards and all the procedures related to the customer cycle in the Hotel Industry.

PC - MS Office (Word, Excel, PowerPoint), Office 365, PMS.
I have excellent knowledge of guest related functions and guest service.
Language skills: English - fluent, Italian – advanced, Russian – native

Customer care from the moment of arrival at the hotel until departure
Customer assistance, resolving customer issues
Negotiation, presentation skills, sales of hotel services
Intercultural communication (EU, China, Russia, United Kingdom, Ukraine)
Technical skills include MS Office – Word, Excel, PowerPoint and Outlook, PMS
Fluent in English and good Italian, Russian native
Eligible to work in Italy